Key Skills: Network Engineer, Network Operation center, Infrastructure Management

Roles and Responsibilities:
Monitor network, systems, and operational support platforms to identify service-impacting events and infrastructure alerts.
Perform first-level remote troubleshooting of network devices and infrastructure components to isolate and resolve operational issues.
Manage incidents and high-priority tickets, applying approved runbooks and escalating complex problems to the appropriate engineering teams.
Coordinate with ISPs, technology vendors, onshore teams, and internal support groups to restore services within required timelines.
Maintain accurate operational records, support documentation, and knowledge base content related to recurring incidents and resolution procedures.

Skills Required:
2 - 4 years of experience in network operations, infrastructure operations, or a technology operations center.




Hands-on experience in network engineering or network operations center support within a 24x7 technology operations setting.
Working knowledge of network L1 troubleshooting, infrastructure monitoring, and operational incident management.
Familiarity with Windows/Linux environments, DNS, Active Directory, and IIS.
Experience using monitoring and ticketing platforms such as Nagios, SCOM, SolarWinds, Splunk, AppDynamics, BMC Patrol, ServiceNow, or Jira.

Valuable to Have:
Experience with infrastructure management practices and ITIL-based incident and problem management.

Education: Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline.

📌 Analyst Technology Operations Center Bengaluru
🏢 Careernet
📍 Bengaluru