Artech Infosystem-

We are looking for a customer-focused Customer Service Representative (Chat Support) to deliver high-quality support through digital chat platforms.

Key Responsibilities
Handle inbound customer interactions via chat with professionalism and empathy.
Understand customer issues and provide accurate and timely resolutions.
Maintain quality, productivity, and customer satisfaction metrics (CSAT/NPS).
Document chat interactions clearly and accurately in internal systems.

Required Qualifications
0–2 years of customer service experience (chat support preferred).
Solid written communication skills in English.
Ability to manage multiple chat conversations simultaneously.

Preferred Qualifications
Prior experience in chat-based customer support.
Exposure to healthcare, insurance, or managed care processes.
Familiarity with CRM tools or chat platforms.
Excellent typing speed and accuracy.

Typing Test

TypingTest.com – Complete a 60-second Typing Test.





Educational Documents Required
10th Marksheet
12th Marksheet
Degree Consolidated Marksheet
Provisional Certificate

Mandatory Documents
Aadhaar Card copy
PAN Card copy
Updated Resume (All education and employment details must match the supporting documents.)

Expectation Setting :

Candidates must agree to the following conditions before processing:
Complete Night Shift
Rotational weekly offs
100% Work from Office

Client Advantages :

The client will provide:
Two-way cab facility from designated nodal points within a 40 km radius. Last-minute pickup or drop requests outside the designated routes will not be accommodated. Please set this expectation with candidates from Day 1.
Meals will not be provided.
One month of training at the client site, after which candidates will move into production.

📌 Customer Service Representative Chat Support Gurugram
🏢 Artech Infosystems Private
📍 Gurugram