Etraveli Group is a leading global flight technology provider, specializing in flight sales and offering flight content delivery and fintech products. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond.
Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 3200 passionate professionals is what makes us the industry’s tech wonder and the best in the world at what we do.
Major offices in Sweden (HQ), Greece, India, Canada, Israel, Poland, UK, and Uruguay.
Job Purpose
To efficiently manage airline ticketing operations by handling ticketing queues, processing current ticket issuances and reissues, fulfilling EMD requests, and interpreting fare rules to ensure accurate bookings. The role also involves identifying and reporting ticketing errors and coordinating with airlines and service providers to resolve operational issues and maintain smooth ticketing processes.
Responsibilities
Manage ticketing queues
Current issuance
Reissues
EMD fulfillment
Fare rule interpretation
Error reporting
Contact airlines and providers for different issues
Requirements :
2 years of experience in ticketing fulfillment
Proficient in Amadeus
Advanced skills in additional GDS, Sabre, and/or Galileo
Documented experience in reading and interpreting airline fare rules and reissue tickets Seeking best practice implementation and driving ideas
Excellent written and verbal communication skills in English
Understanding the logic behind validating carriers and basic knowledge of IATA regulations
Well organized, persistent with multitasking skills
Self-driven, proactive and results-oriented
Competent quantitative skills (valuable in calculations)
Ability to manage change and work under pressure
Communicate and work closely with other departments to remain current on any updates.24×7 rotational shifts, preferably evening shifts