Key Responsibilities
Process customer orders and maintain sales records.
Coordinate with Production, Stores, Logistics, and Accounts for timely order execution and dispatch.
Prepare daily and monthly sales reports and MIS.
Follow up on pending orders, deliveries, and customer requirements.
Prepare & maintain customer databases, quotations, invoices, and sales documentation.
Respond to customer queries and coordinate complaint resolution.
Assist in monitoring sales targets and outstanding payments.
Qualification & Experience
Graduate in any discipline; preference for Commerce or Business Administration.
1–3 years of relevant experience in sales coordination or back-office operations.
Knowledge of MS Excel, email, and ERP/SAP is preferred.
Key Skills Communication, coordination, computer proficiency, data accuracy and time management.
Key Performance Indicators (KPIs)
Accuracy of sales data and documentation.
Timely order processing and reporting.
Effective customer and interdepartmental coordination.
Timely follow-up on pending orders and deliveries.