Position Purpose:

The candidate will be responsible for providing production application support.

The candidate should be self-motivated, proactive and a positive team player.

The candidate should have knowledge of SQL,unix, shell script, python, Autosys

Responsibilities

Direct Responsibilities
Exposure to basic Unix, SQL and any programming language like python is required.
Good knowledge of Incident, change and problem management and ITIL processes.
Good communication skills.
Experience with supporting multi-tier infrastructures using DevOps or Cloud technology is added advantage.
Good knowledge of monitoring tools like Dynatrace,Autosys.
Positive knowledge of ticketing tools like JIRA, or ServiceNow.
To work through the backlog of tasks as appropriate.
To be aware of the business domain the application is being created for
To participate in out-of-hours / daytime support as required

Contributing Responsibilities




Understand and remain fully aware of the business processes automated on the production platform. Sound knowledge of application and related platform is required.
Ensure requests from business users including technical and functional queries are answered without delay with qualified inputs.
Participate to Resiliency events (Disaster Recovery, Sustained Resiliency, etc.) to ensure Business Continuity objectives were met.
Maintains effective relationships with core and extended program team members, peers, senior stakeholders, and business managers

Technical Skills: Language & Technologies SQL,Python

OS: Linux , Windows

Database : SQL, Oracle/Postgres

Tools : Bitbucket, Jenkins , Autosys, Actimize(Valuable to have)

Behavioral Skills:
Adaptability
Decision Making
Problem Solving

Education Level: Bachelor Degree or Equivalent

Location: Mumbai

📌 Application Production Support Analyst Mumbai (India)
🏢 BNP Paribas
📍 India