Key Responsibilities
Attend US client training sessions and develop Standard Operating Procedures (SOPs) based on training recordings.
Train recent and existing employees on newly transitioned procedures.
Update existing SOPs with recent instructions and conduct training sessions on process changes.
Provide floor support and troubleshoot operational issues.
Communicate with US clients on calls whenever required.
Required Skills
Minimum 3 years of experience in documentation, preferably in the BPO industry (US Collections / US Mortgage).
Excellent written and verbal communication skills.
Solid client relationship management skills.
Excellent organizational and coordination abilities.
Flexibility to work in night shifts.
Proficiency in MS Office and databases.
📌 Associate/sr Associate Training Sop Pune
🏢 Honeybee Tech Solutions
📍 Pune
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.