Management &
Execution
Schedule and initiate daily auctions on the platform as per the trading calendar.
Monitor bidding activity in real time and ensure smooth execution of auctions.
Conduct auction-related settlements, including fund and commodity pay-ins and payouts.
Customer
Support &
Member Servicing
Serve as a frontline contact for auction participants, handling queries via email and phone.
Perform physical verification of KYC documents and onboard recent members in the system.
Manage customer communications including auction intimation, schedule updates, and service alerts.
System &
Data Management
Perform data entry and system updates related to members, auction parameters, and commodities.
Update and maintain masters such as commodity list, trading calendar, membership segments, etc.
Ensure accuracy and completeness of data captured in the CRM and internal systems.
Inter-Departmental Coordination
Liaise with business development, compliance,
and technology teams for auction setup and system enhancements.
Escalate and follow up on system issues or requests for customization.
Reporting &
Compliance
Prepare and circulate daily, weekly, and monthly MIS reports related to auction performance and settlement.
Ensure compliance with operational guidelines and internal control processes.
Required Skills &
Competencies:
Strong understanding of trading/auction operations and settlement processes
Excellent communication skills (verbal and written)
Conversant in multiple languages
Customer-focused approach with a problem-solving mindset
Positive knowledge of MS Excel and CRM tools
Attention to detail and ability to work under tight timelines
Team player with solid coordination and follow-up abilities