Key Responsibilities

Center Operations: Ensure smooth day-to-day functioning of the center, including workspace readiness, housekeeping, maintenance, security, internet connectivity, and adherence to operational standards.
Cost Optimization: Manage center operating expenses within approved budgets, identify cost-saving opportunities,optimize vendor and manpower utilization, and ensure effective use of utilities and resources without compromising service quality.
Revenue Growth: Drive revenue through effective space utilization, meeting room bookings, events, additional services, and upselling opportunities in coordination with Sales and Business Development teams.
Collections Management: Ensure timely collections by monitoring outstanding dues, following up with customers, resolving billing discrepancies in coordination with Finance, and escalating overdue accounts.
Customer Retention: Build strong customer relationships, proactively address concerns, identify churn risks, support renewals, and drive customer satisfaction through timely resolution of complaints.
Vendor & Stakeholder Management: Manage service partners and coordinate with Sales,



Finance, IT, Procurement, and other internal teams to ensure seamless center operations.
Compliance & Reporting: Ensure adherence to company policies, safety standards, and applicable statutory requirements. Maintain accurate operational records and submit timely reports on expenses, revenue, collections, and customer feedback.
Business Ownership: Monitor center performance, identify improvement prospects, take corrective actions, and remain accountable for achieving business and operational objectives.

Desired Profile
Bachelor's degree in Business Administration, Hospitality, Operations, or a related field.
Relevant experience in co-working, hospitality, facilities management, or customer-facing operations.
Solid understanding of cost control, revenue generation, collections, and customer relationship management.
Excellent communication, problem-solving, vendor management, and stakeholder coordination skills.
Proficiency in MS Excel, MIS reporting, and operational dashboards

📌 Center Manager Gurugram
🏢 OYO
📍 Gurugram