We are looking for a motivated and detail-oriented Collection Executive (Fresher) to join our operations team. In this role, you will be responsible for tracking outstanding payments, communicating with customers to negotiate and collect dues, and maintaining accurate financial records.
This is an entry-level position suitable for recent graduates or candidates looking to kickstart a career in finance, banking, or credit control. Training will be provided to help you build effective communication and negotiation skills.
Key Responsibilities
Monitor customer account balances and identify overdue accounts daily.
Initiate outbound calls, send emails, or issue payment reminders to clients regarding outstanding balances.
Explain payment options and negotiate polite, feasible repayment arrangements within company policy.
Keep exact, up-to-date records of all customer interactions, payment agreements, and follow-up schedules in the database/CRM system.
Coordinate with internal sales and finance teams to resolve billing disputes, missing documentation, or discrepancies.
Escalations: Flag uncooperative accounts or high-risk delays to line management for further action.
Meet daily, weekly, and monthly individual collection target goals.
Required Skills & Qualifications
Education: Graduate/Diploma in Commerce, Business Administration, Finance, or any related field.
Experience: Freshers are welcome to apply; prior experience in telecalling or customer support is a plus.
Communication: Excellent verbal and written communication skills in [English, Hindi, Local Language].
Computer Literacy: Basic knowledge of MS Office (Excel, Word) and comfortable using telephone systems or CRM software.
Advantages & Perks
Competitive fixed base salary
Comprehensive product and collection training.
Transparent career path progression into Team Leader, Credit Analyst, or Operations Lead roles.