Role & responsibilities
Welcome the customer with Namaste culture.
Answering the phone calls with the sense of obligation and with Namaste culture.
Maintenance of appointments registers of patients and corporate clients
Coordinating with corporate and TPA with regard to payments of medical service bills.
Generating and Dispatching medical reports to the clients
Maintaining bills related to basic amenities
Handles and manages all customer relation activities
Registration and Billing of Customers
Maintaining the record of the patients
To educate customer on Edoc. , PHR, appointments, report viewing through internet.
Taking feedback of the customer through CMS portal, coordination for the pickup of reports.
Handling over flow of customer from Billing Desk.
Service priority will be given to old age people and would be mothers.




They can view book & reschedule appointments with the help of devices.
In case customer has any queries/ complaint same needs to be resolved at their level, if not then escalate it to appropriate department.
Convert walk-in customers for Health Checks.

Activity List:
Focusing on Pregnant and Old customers.
Registrations
Patient Quires
Assisting in Pre-employment form filling
Coordinating with Corporate Clients.
Customer Feedbacks
E - doc

Preferred candidate profile Graduate with Hospital or clinic billing experience with valuable communication.

Minimum 1 year experience

📌 Billing Executive Front Office Hyderabad
🏢 Apollo Health and Lifestyle (AHLL)
📍 Hyderabad