We are hiring a Sr. Associate Contact Centre (Voice Process) with 2.53.5 years of experience for our client Knova One.
Eligibility
Bachelor's degree (completed) Mandatory
Minimum 2 years of experience in an International Voice Process (US process preferred)
Excellent verbal and written communication skills in English
Positive knowledge of MS Office applications
Solid customer handling and problem-solving skills
Ability to work independently with a high sense of responsibility
Willingness to work in rotational/night shifts
Experience in Customer Service or Collections is an added advantage
Key Responsibilities
Handle inbound and outbound calls for US clients professionally
Resolve customer queries and provide accurate information
Perform voice-based customer service or collections activities
Update internal systems and maintain call records
Communicate with clients via calls and emails
Ensure compliance with process guidelines and US regulations (where applicable)
Follow up on pending customer issues and ensure timely resolution
Meet daily, weekly, and monthly quality and productivity targets
Coordinate with internal teams for issue resolution
Be adaptable to work extended hours during high call volumes
Important Note
Mobile phones are not permitted during production hours.
Employees must deposit their phones in their assigned lockers after onboarding.
📌 Associate Pune
🏢 Honeybee Tech Solutions
📍 Pune
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