Job Title: CRM Executive – Elevator / Lift Industry

Location: Anna Nagar, Chennai

Salary: Up to ₹35,000 per month

Experience: 2–4 Years

Employment Type: Full-Time

Industry: Elevator / Lift Industry

Job Summary

We are looking for a proactive and customer-focused CRM Executive to manage client relationships, coordinate with internal teams, handle customer queries, and ensure smooth communication throughout elevator installation and handover processes.

Key Responsibilities
Maintain strong relationships with existing and new clients.
Act as the primary point of contact for customer queries, concerns, and service coordination.
Coordinate with Sales, Project, Installation, Service, and Technical teams to resolve client requirements.
Follow up with clients regarding project progress, installation status, inspections, and handover schedules.
Visit project sites to coordinate with clients and company teams.
Coordinate elevator handover activities, documentation, and customer communication.
Handle customer complaints and escalations, ensuring timely resolution.
Maintain accurate records of customer interactions, complaints, follow-ups, and resolutions.
Conduct post-handover follow-ups to ensure customer satisfaction.




Prepare customer reports and provide regular updates to management.
Coordinate with builders, contractors, architects, homeowners, and other stakeholders.
Support customer satisfaction and long-term client relationship management.

Required Skills & Qualifications
2–4 years of experience in CRM, client relationship management, or customer coordination.
Experience in handling customer queries, complaints, and escalations.
Robust communication, coordination, and follow-up skills.
Positive knowledge of MS Office, Excel, and CRM software.
Willingness to travel to project sites as required.
Ability to manage multiple priorities and coordinate with different departments.
Professional attitude and robust interpersonal skills.

Language Requirements
Tamil – Fluent
English – Good communication
Hindi – Must-have; good communication skills required.

Preferred Industry Experience Candidates with experience in any of the following industries are preferred:
Elevator / Lift Industry
Construction
Real Estate
Building Materials

Pay: ₹20,000.00 - ₹35,000.00 per month

Benefits
Adaptable schedule

Work Location: In person

📌 Crm Executive – Elevator / Lift Industry Anna Nagar (India)
🏢 Shri Plasto Packers Pvt.Ltd.
📍 India