Manage and maintain customer information, leads, and sales records in the CRM system.
Update customer databases regularly and ensure data accuracy.
Track leads, follow up with prospects, and coordinate with the sales team to improve conversion rates.
Manage customer queries, feedback, complaints, and follow-ups.
Execute CRM campaigns through email, SMS, WhatsApp, or other customer communication channels, as applicable.
Monitor customer engagement, repeat purchases, and satisfaction levels.
Generate daily, weekly, and monthly CRM reports and performance dashboards.
Coordinate with sales, marketing, and customer support teams to improve customer experience.
Identify prospects to improve customer retention.
Ensure customer data confidentiality and compliance with company policies.
Support CRM process improvements, automation, and performance analysis.