Key Responsibilities
Manage the complete post-sales customer lifecycle, from booking confirmation to possession and handover.
Handle customer queries, complaints, grievances, and escalations professionally.
Lead and coordinate the CRM / After-Sales team to ensure effective customer service.
Coordinate with Sales, Accounts, Legal, and Project teams for timely resolution of customer concerns.
Monitor customer agreements, payment schedules, outstanding dues, documentation, and possession-related activities.
Ensure timely resolution of customer requests in accordance with defined turnaround times (TAT) and service-level agreements (SLAs).
Maintain accurate customer records, CRM data, and regular MIS reports.
Coordinate with banks and financial institutions for home loan, loan disbursement,



and related documentation.
Oversee possession formalities, documentation, and property handover.
Monitor customer satisfaction and identify opportunities to improve CRM processes and service delivery.

Candidate Profile
Customer-oriented, qualified, and solution-focused.
Capable of managing customer escalations and coordinating with multiple departments.
Robust organizational and team management skills.
Able to manage multiple customer requests while meeting defined timelines.
Candidates without real estate industry experience will not be considered.

📌 Crm Manager Real Estate Sanpada, Navi Mumbai (India)
🏢 Talent Corner HR Services
📍 India