Salary: ₹2.40–₹3.00 LPA.

Job Summary

We are looking for a customer-oriented CRM & Guest Help Desk Executive to manage customer enquiries, complaints, follow-ups, service requests, and customer records across showroom and digital channels.

Key Responsibilities
Handle customer enquiries received through telephone, WhatsApp, website, social media, and other assigned channels.
Record and update customer information, enquiries, interactions, and follow-up status in the CRM.
Coordinate customer complaints, repair requests, product enquiries, and service issues with the relevant departments.
Follow up on pending enquiries, prospective purchases, orders, and customer requests.
Support birthday, wedding anniversary, repeat-customer, and customer-retention campaigns.
Coordinate with showroom teams to ensure timely resolution of customer concerns.
Maintain accurate customer interaction records and ensure timely CRM updates.
Escalate unresolved complaints and urgent cases to the appropriate manager.




Maintain skilled communication and protect customer confidentiality.
Prepare daily and weekly reports on enquiries, pending follow-ups, complaints, and resolutions.

Eligibility
Graduate qualification preferred.
1–3 years of customer service, CRM, guest relations, or help desk experience preferred.
Robust Tamil and English communication skills; other languages are an advantage.
Working knowledge of Excel, CRM systems, email, and WhatsApp-based customer communication.
Patient, organised, service-oriented, and capable of handling multiple enquiries.

KPIs
First-response time.
Customer complaint resolution time.
Follow-up completion rate.
Enquiry-to-sale conversion support.
CRM data accuracy.
Customer satisfaction and unresolved case backlog.

Pay: ₹18,000.00 - ₹25,000.00 per month

Advantages
Provident Fund

Work Location: In person

📌 Crm & Guest Help Desk Executive Coimbatore
🏢 DAR Jewellery PVT LIMTED
📍 Coimbatore