Responsibilities
Lead and manage a team of customer service executives in the BFSI process.
Monitor team performance, productivity, quality, and SLA/KPI targets.
Handle customer escalations and ensure timely resolution.
Conduct team meetings, coaching, and performance reviews.
Ensure compliance with banking processes, data security, and company policies.
Prepare daily/weekly MIS reports and drive process improvement.
📌 Bpo Team Leader Bfsi Process Pune
🏢 Kriyalogic Technologies
📍 Pune
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.