Job Summary

We are looking for an experienced Cisco Voice Support Engineer to support and troubleshoot enterprise voice, video conferencing, and collaboration infrastructure in a banking environment. The ideal candidate should have solid hands-on expertise in Cisco Unified Communications Manager (CUCM), Cisco Unified Border Element (CUBE), and related voice and collaboration technologies.

Key Responsibilities
Troubleshoot and resolve complex Cisco voice and collaboration infrastructure issues.
Perform detailed configuration, administration, and troubleshooting of CUCM.
Configure and troubleshoot Cisco CUBE, including call flows, logs, and connectivity issues.
Troubleshoot Cisco Expressway-C and Expressway-E, including basic log analysis.
Resolve Mobile and Remote Access (MRA) issues.
Troubleshoot video conferencing devices and TelePresence endpoints, identifying and isolating issues efficiently.
Support Webex Meetings, Webex Calling, and Webex Control Hub administration.
Provide basic operational support for Cisco Meeting Server (CMS), Cisco Meeting Management (CMM), and TelePresence Management Suite (TMS).
Investigate incidents, perform root-cause analysis,



and coordinate with relevant teams to restore services.
Work with virtualized environments, including VMware ESXi.

Required Technical Skills
Minimum 5 years of relevant experience in Cisco voice, unified communications, or collaboration support.
Expert-level hands-on knowledge of CUCM configuration and troubleshooting.
Expert-level hands-on knowledge of CUBE configuration and log analysis.
Working knowledge of Cisco Expressway-C/E and MRA troubleshooting.
Experience troubleshooting Cisco TelePresence and video conferencing devices.
Knowledge of Webex Meetings, calling workflows, and Webex Control Hub administration.
Basic knowledge of CMS, CMM, and TMS.
Exposure to VMware ESXi.
Robust analytical, troubleshooting, and problem-solving skills.

Preferred Candidate Profile
Experience supporting enterprise-scale voice and video collaboration environments.
Ability to quickly identify, isolate, and resolve technical issues.
Positive communication skills and the ability to coordinate with technical teams.
Banking or financial services support experience, if required by the client.

📌 Cisco Voice Support Engineer Mumbai
🏢 Soch Solutions
📍 Mumbai