Role & Responsibilities:
Handle inbound customer calls and respond to queries related to shipments, deliveries, tracking, and courier services.
Provide accurate information regarding shipment status and delivery updates.
Resolve customer complaints professionally and ensure customer satisfaction.
Coordinate with internal operations teams to resolve shipment-related issues.
Escalate complex customer concerns to the appropriate department for timely resolution.
Ensure high-quality customer service and adherence to company policies.
This is a non-sales role with no sales targets.

Preferred Candidate Profile:
Minimum 6 months of experience in a BPO or customer service role preferred.




Freshers with excellent communication skills may also be considered if eligible.
Positive verbal communication skills in English and Hindi; Bengali proficiency will be an advantage.
Robust listening, problem-solving, and interpersonal skills.
Ability to handle customer queries patiently and professionally.
Basic computer knowledge and familiarity with MS Office.
Willingness to work from the Kolkata office.
Comfortable working in a day shift with a fixed Sunday weekly off.
Candidates who can join immediately or on short notice will be preferred.

📌 Customer Service Executive Chinar Park
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