Data Reporting and Analytics Consultant , Data Science

Shift: 5:00 PM 2:00 AM or 6:00 PM 3:00 AM IST

Experience : 7- 12 years

Technology Skills:
SQL (Expert)
Python and/or R (Advanced to Expert)
Tableau, Power BI or equivalent business intelligence and visualization platforms (Advanced)
Advanced Microsoft Excel, including complex modeling, analysis and reporting (Expert)
Predictive modeling and statistical analysis tools (Advanced to Expert) Natural Language Processing (NLP) tools and techniques (Advanced) Voice Analytics, Speech Analytics and Text Analytics platforms (Advanced)
Data visualization and dashboard development tools (Expert).

Responsibilities:
Apply statistical analysis, predictive modeling, segmentation, forecasting and performance measurement to solve complex business problems.
Lead strategic analytics portfolios, programs and large-scale initiatives, including prioritization, stakeholder management and delivery of measurable business outcomes.
Design and implement KPI frameworks, scorecards,



dashboards and performance measurement strategies that support operational and strategic decision-making.
Conduct member experience analytics, including analysis of member effort, repeat callers, repeat complaints, service interactions and operational performance drivers.
Apply Voice Analytics methodologies to call recordings, interaction data and member feedback to identify friction points, contact drivers and improvement prospects.
Use NLP and text analytics to analyze call transcripts, complaints, survey comments and other unstructured data.
Translate Voice Analytics and NLP findings into actionable business recommendations and present insights to senior leaders and business stakeholders.
Consult with senior leaders and cross-functional stakeholders, translating business challenges into actionable analytics strategies and influencing enterprise decision-making.
Support campaign analytics, audience segmentation, targeting strategies, engagement measurement and performance optimization.

📌 Data Reporting And Analytics Consultant Data Science Pune (India)
🏢 Peoplefy Infosolutions
📍 India