Role Objective:

Conduct call audits of agents and internal calling processes to assess call quality, adherence to approved scripts, customer communication standards, and applicable regulatory and company guidelines.

Roles and Responsibilities:
Conduct regular audits of calls and customer interactions.
Evaluate calls for compliance with approved scripts, customer disclosures, communication standards, and internal policies.
Identify deviations, inappropriate communication, customer grievances, and potential compliance risks.
Prepare call audit reports, maintain audit records, and track observations.
Share structured feedback with the concerned teams and monitor corrective actions.
Analyse recurring deviations and recommend process improvements and training requirements.





Required Skills and Experience:
Prior experience in BPO/KPO call auditing, Quality Assurance (QA), or call monitoring and if have experience in call quality auditing, preferably in collections, banking, NBFCs, or fintech.
Knowledge of customer handling, call monitoring parameters, and applicable guidelines.
Solid listening, analytical, documentation, and reporting skills.

Pay: ₹25,000.00 - ₹30,000.00 per month

Perks
Versatile schedule
Health insurance
Paid sick time
Paid time off

Work Location: In person

📌 Call Audit Executive Ahmedabad
🏢 LENDITT INNOVATIONS u0026 TECHNOLOGIES PRIVATE
📍 Ahmedabad