Key Responsibilities
Call Handling: Answer high-volume emergency and non-emergency transport requests calmly and professionally.
Triage & Assessment: Gather vital information regarding the patients symptoms, medical history, exact address, and landmarks.
Pre-Arrival Instructions: Provide basic, life-saving guidance (such as CPR or airway clearing steps) to callers while help is en route.
Emergency Dispatch: Assign and dispatch the nearest available ambulance, paramedic crew, or first responder based on severity.
Coordination: Liaise with ambulance drivers, hospitals, doctors, and external agencies (police or fire departments).
Documentation & Logging: Maintain real-time digital logs of all calls, vehicle movements, patient status, and MIS reports.
📌 Call Centre Executive Bihar 102 Ambulance Service Patna (India)
🏢 Zenplus
📍 India
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