Customer Assistance ManagerPersonal Loan023374291097882_HRR - Manage and assist customers specifically in the personal loan segment.
Handle customer queries, provide solutions, and ensure customer satisfaction.
Coordinate with internal teams to resolve issues related to personal loans.
Oversee customer service processes and improve service delivery.
Maintain records and documentation related to customer interactions.
Ensure compliance with banking and financial service standards.
Support team members and contribute to achieving departmental goals.
Requires solid communication and interpersonal skills to manage customer relationships effectively.