We are looking for a Customer Support Executive who can handle customer queries efficiently and ensure a smooth and positive customer experience across all touchpoints.
Key Responsibilities:
Handle customer inquiries via calls, WhatsApp, email, and social media
Resolve order-related queries including delivery status, returns, refunds, and exchanges
Coordinate with internal teams (warehouse, logistics, accounts) to resolve customer issues
Maintain accurate records of customer interactions and resolutions
Provide timely updates to customers and ensure closure of tickets
Handle customer complaints professionally and escalate issues when required
Assist customers with product-related information and guidance
Ensure high levels of customer satisfaction and brand representation
Requirements:
Graduate in any discipline
1–3 years of experience in customer support (e-commerce experience preferred)
Strong verbal and written communication skills in languages like English & Hindi.
Comfortable handling customers on WhatsApp, calls, and email
Ability to multitask and work in a quick-paced setting
Basic computer knowledge (Excel, CRM tools, order management systems)
Patient, problem-solving attitude with a customer-first mindset
Location: Vadodara, Guja
Employment Type:
Full time
“Experience with Shopify, Amazon, Flipkart is a plus”
“Ability to handle high-volume queries during sales”
Job Types: Full-time, Permanent Pay: ₹5,000.00 - ₹12,000.00 per month
Work Location: In person
📌 Customer Care Executive Vadodara
🏢 Epione Surgicare
📍 Vadodara
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