Amaraa is a D2C women's fashion brand making hand-block printed, pure cotton clothing with Indian artisans. We're looking for someone to own our customer experience, from the first query to the order reaching the customer.
What you'll do
Customer care
Reply to customer queries on calls, WhatsApp, Instagram DMs and email, quickly and professionally
Handle order tracking, delivery updates and general product questions
Process returns, exchanges and refunds as per company policy
Resolve complaints and escalate unresolved issues when needed
Keep accurate records of customer interactions and transactions
Shipping & inventory
Oversee the shipping team so orders are packed and dispatched on time
Coordinate with courier partners on pickups, delays and RTOs
Manage and update inventory,
and flag low stock
Keep order, shipping and stock records accurate
What we're looking for
Up to 1 year of experience in e-commerce customer care, shipping or inventory
Fluent spoken and written English (must, since you'll be talking to customers every day)
Comfortable with Instagram, WhatsApp Business, email and Excel or Google Sheets
Organised, calm under pressure, with valuable follow-through
Based in Mumbai and able to commute to Andheri West daily
Timings: Monday to Saturday, 10 am to 7 pm Location: Andheri West, Mumbai (in office)
Pay: ₹20,000.00 - ₹25,000.00 per month
Language
English (Required)
Work Location: In person
📌 Customer Care Executive E Commerce Andheri West
🏢 amaraa official
📍 Andheri West
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