Key responsibilities :
System Monitoring: Oversee all inbound channels (website forms, email, social media, cold calls, and live chat) to ensure every enquiry is captured.
Allocation: Establish and manage automated rules or workflows to instantly route leads to the correct sales reps or technical teams.
Follow-up Protocol: Implement rigorous follow-up workflows for pending quotations, design approvals, or initial callbacks.
Quality Control: Periodically review team communications to ensure adherence to company standards, skilled etiquette, and pitch accuracy
Pay: ₹25,000.00 - ₹35,000.00 per month
Perks
Health insurance
Provident Fund
Work Location: In person
📌 Customer Service Representative Bhiwandi
🏢 O3Hire
📍 Bhiwandi
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