We are looking for a Customer Solutions Associate to handle software implementation, customer support and relationship management at client locations. The role involves product demonstrations, customer training, service visits, payment follow-ups and identifying upselling and cross-selling prospects.
Key Responsibilities
Implement software solutions at customer locations.
Conduct product demonstrations and provide customer training.
Handle customer service calls and field visits.
Understand customer requirements and coordinate with internal teams for resolution.
Follow up with customers for pending payments and renewals.
Build solid and long-term customer relationships.
Identify upselling and cross-selling opportunities.
Create awareness about AXN products, solutions and services.
Identify additional business opportunities from existing customers.
Maintain regular customer follow-ups and update CRM records.
Travel to customer locations as required.
Requirements
Bachelor's degree or equivalent qualification.
1–3 years of experience in software implementation, technical support, customer success, ERP support or a similar customer-facing role.
Good communication and customer-handling skills.
Willingness to travel for customer visits.
Basic understanding of software/business applications.
Strong problem-solving and follow-up skills.
Two-wheeler and valid driving licence preferred.
Candidates with Tally/ERP/software implementation experience will be preferred.