Delinquency Tracking: Monitor loan portfolios to track specific buckets and Days Past Due (DPD) to control and reduce delinquency.
Digital & Tele-Collections: Oversee call center operations, digital outreach, and automated settlement workflows to maximize recovery.
Agency Management: Allocate cases to collection agencies, trace defaulting customers, and monitor vendor performance.
Negotiation & Settlements: Drive settlement outcomes within established timelines and maintain high contactability rates.
Compliance: Ensure all recovery efforts adhere to legal guidelines, regulatory frameworks, and internal bank policies.
Reporting: Maintain Management Information System (MIS) reports, track Daily Risk Reports (DRR), and update delinquent account histories. [1, 2, 3, 4, 5, 6, 7]
📌 Debt Manager Call Center, Pune (India)
🏢 Abacus Consultants
📍 India
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