Key Area of Responsibility:
Monitor ATM Fleet Performance: Utilize various remote access and analytical tools to continuously monitor the performance of ATM fleet and diagnose issues.
Identify Poor Performing ATMs: Tag ATMs that are performing poorly or starting to show signs of poor performance.
Proactive Parts Ordering: Avoid unnecessary field technician dispatches and revisits by proactively ordering parts needed to resolve issues.
Performance Tagging: Tag ATMs that are potential poor performers to prioritize maintenance and repairs.
Data Analysis: Analyze performance data to identify trends and potential issues before they escalate.

Required Skills
Proactive, analytical and technical mindset
Excellent communication and interpersonal skills
Solid English language proficiency
Robust technical acumen with solid knowledge of analytic tools and processes (intermediate Power BI and Excel skills)
Working shifts:

Preferred candidate profile
Bachelors degree in IT/technical sciences
Previous experience supporting NCR Atleos financial products and knowledge of NCR Atleos hardware solutions
Experience working in L2 support team

📌 Care Fleet Monitoring Mumbai
🏢 NCR Atleos
📍 Mumbai