Responsibilities:
Handle customer calls, queries, feedback, and complaints.
Conduct customer satisfaction calls and follow-ups.
Coordinate with Sales and Service teams to resolve customer concerns.
Maintain customer databases and CRM records.
Ensure customer satisfaction and a positive customer experience.
Qualification: Graduate in any discipline. Experience: Fresher or experienced candidates can apply. Automobile dealership experience preferred.
– SMR (Service Marketing Representative)
Responsibilities:
Call customers for service reminders and follow-ups.
Generate service appointments and coordinate with the Service team.
Follow up with customers for pending and overdue services.
Inform customers about service offers and campaigns.
Maintain calling records and achieve monthly targets.
Qualification: Graduate in any discipline. Experience: Fresher or experienced candidates can apply. Automobile dealership experience preferred.