Key Responsibilities:
Manage customer relationships and ensure a smooth customer experience.
Handle customer queries, complaints, and follow-ups professionally.
Coordinate with the sales and operations teams to ensure timely service.
Maintain customer databases, CRM records, and regular communication.
Follow up on leads, orders, deliveries, and after-sales services.
Build long-term customer relationships and improve customer satisfaction.
Resolve customer issues and ensure timely closure of complaints.
Requirements:
2–6 years of experience in CRM, customer relationship management, or client servicing.
Excellent communication and interpersonal skills.
Robust follow-up, coordination, and problem-solving abilities.
Valuable knowledge of MS Excel and CRM tools will be an advantage.
Candidates with experience in furniture, interiors, home decor, or related industries will be preferred.
Interested candidates can Apply their updated CV Pay: ₹15,000.00 - ₹40,000.00 per month