Build and maintain robust, long-term relationships with clients.
Understand client requirements and communicate them effectively to internal teams.
Act as the primary point of contact for assigned clients.
Coordinate with sales, operations, recruitment, marketing, and other internal teams to ensure smooth execution.
Handle client queries, concerns, feedback, and escalations professionally.
Follow up regularly with clients and provide timely updates on ongoing requirements/projects.
Ensure commitments and deliverables are completed within agreed timelines.
Prepare and share proposals, presentations, quotations, reports, and other client-related documents.
Identify prospects for upselling, cross-selling, and expanding existing client accounts