At Scaler, we’re looking for Learner Delight Managers who will be the first point of contact for our learners and support them throughout their journey with us.

What you’ll do:
Understand learner concerns and provide the right resolution.
Help learners with queries related to their program and processes.
Own learner issues end-to-end and ensure timely resolution.
Proactively follow up on pending cases.
Coordinate with internal teams to resolve learner concerns.
Ensure every learner interaction is helpful, empathetic, and solution-oriented.
What we’re looking for:
1–4 years of experience in Customer Support, Customer Experience, or similar roles.
Robust communication and problem-solving skills.
High ownership and attention to detail.
An empathetic and learner-first approach.
Ability to work well in a rapid-paced workplace.
Work Details:
Location: Scaler Office, Electronic City, Bangalore.
Work Mode: Work from office (WFO).
Work Days: 5 days a week.
Shifts: Rotational shifts.
Week Offs: 2 rotational days off per week.

If you enjoy helping people, solving problems, and creating great customer experiences, we’d love to hear from you!

📌 Customer Support Associate Bengaluru (India)
🏢 Scaler
📍 India