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Location: Hyderabad

Notice period: Up to 60 days

Experience: 1+ years

Mandatory: International Voice Process
This role focuses on delivering customer support for Payments products and money movement services, helping customers with payment processing, funding issues, transaction troubleshooting, bank connectivity concerns, and related workflows. Specialists independently manage customer issues, provide accurate guidance, and ensure a seamless customer support experience while driving customer satisfaction.
Handle customer interactions via voice, chat, and email
Support customers with product troubleshooting, workflow navigation, installation, and how to” queries
Diagnose and resolve moderate complexity issues
Maintain end to end ownership of customer cases
Ensure detailed and accurate documentation for every case
Identify prospects for feature adoption and product upgrades
Support serves to sell actions or pass high intent leads to sales teams
Ensure adherence to QA, documentation, and process standards




Handle customer queries independently with minimal supervision
Deliver robust performance on KPIs (quality, CSAT, productivity)
Actively identify customer needs and enable sales opportunities
Maintain high quality and compliant case documentation.

Desired Qualifications
Required Qualifications
Bachelor’s degree (Commerce or Finance preferred)
1–3 years of experience in product support, SaaS, or customer support roles
Mandatory experience in Payments, Banking Operations, Finance Operations, Accounting, FinTech, AP, AR, Billing, or related domains
Experience supporting payment processing, banking, merchant services, money movement, or transaction-related workflows preferred
Handled International voice processes
Robust product troubleshooting capability Basic to intermediate accounting knowledge
Versant B2+ to C1 preferred
CRM proficiency
Multichannel handling capability

📌 Customer Support Executive Hyderabad (India)
🏢 Deloitte Shared Services India
📍 India