Job Responsibilities
Handle customer queries through calls, WhatsApp, and other communication channels.
Provide timely solutions to customer issues and ensure customer satisfaction.
Follow up with customers and coordinate with internal teams to resolve queries.
Maintain accurate customer records and update interaction details in the system.
Build positive customer relationships through effective communication.
Identify opportunities to promote relevant products or services to existing customers.
Support customer retention and satisfaction through qualified and courteous interactions.
Required Skills
1 year of experience in customer support or a related field.
Fluency in Tamil and English is mandatory.
Good communication and interpersonal skills.
Basic computer knowledge and familiarity with CRM tools.
Ability to handle customer queries professionally.
Robust customer-handling and problem-solving skills.
Added Advantage
Experience in telecalling, inbound calls, or outbound calling.
Knowledge of upselling and cross-selling techniques.
Ability to identify customer needs and recommend suitable products or services.
Experience in sales, lead conversion, or customer relationship management.
Salary ₹18,000 – ₹22,500 per month, based on experience and skills.
Interested candidates can apply with their updated resume.
Pay: ₹18,000.00 - ₹22,500.00 per month
Advantages
Cell phone reimbursement
Commuter assistance
Health insurance
Paid sick time
Provident Fund
Work Location: In person
📌 Customer Support Executive Cse Chennai
🏢 Thondri Ventures Private
📍 Chennai
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