Key Responsibilities
* Handle customer calls, queries & complaints
* Resolve customer issues or coordinate with the concerned team
* Follow up on pending complaints & service requests
* Maintain records of complaints, feedback & resolutions
* Coordinate with Sales, Service & Logistics teams
* Keep customers updated on complaint status
* Handle customers professionally and patiently
* Collect customer feedback and ensure timely complaint closure
Required Skills:
Excellent communication & interpersonal skills
Customer-oriented & problem-solving approach
Valuable follow-up and coordination skills
Basic knowledge of MS Office & CRM
* Hindi & English communication preferred
Pay: ₹12,000.00 - ₹15,000.00 per month
Work Location: In person
📌 Customer Support Executive Cse Shankar Nagar (India)
🏢 HEAVYTECH
📍 India
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