Key Responsibilities:
Handle inbound and outbound customer calls, emails, and inquiries.
Assist customers with rental plans, product information, pricing, and service-related queries.
Follow up with existing customers for rental renewals, extensions, and repeat orders.
Convert customer inquiries and leads into successful rental bookings.
Maintain customer records, follow-up details, and sales data in the CRM.
Coordinate with operations and service teams to resolve customer complaints and issues.
Ensure timely follow-ups and maintain customer satisfaction.
Maintain qualified communication and build long-term customer relationships.