Job Responsibilities
Handle customer calls, WhatsApp messages and queries.
Provide shipment tracking and delivery status updates.
Resolve customer complaints related to courier and delivery.
Coordinate with delivery staff and operations team.
Handle delayed shipments, return shipments (RTO) and delivery issues.
Maintain customer records and update shipment details in the system.
Provide timely and professional customer service.
Eligibility Criteria
Minimum 12th Pass / Graduate.
Good communication skills in Hindi and basic English.
Positive computer knowledge (MS Excel, email and data entry).
Fresher and experienced candidates can apply.
Valuable problem-solving skills and a customer-friendly attitude.
Pay: ₹10,000.00 - ₹18,000.00 per month
Perks
Commuter assistance
Provident Fund
Work Location: In person
📌 Customer Support Executive Thane
🏢 Universal Enterprises
📍 Thane
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