Key Responsibilities
Contact customers to collect feedback on vehicle sales and service experiences.
Monitor customer satisfaction scores and ensure timely follow-up.
Handle customer complaints and coordinate with relevant departments for resolution.
Conduct customer follow-ups for vehicle servicing, maintenance, and renewal reminders.
Maintain accurate customer databases and communication records.
Monitor customer retention, repeat visits, and service appointment follow-ups.
Coordinate with Sales and Service teams to improve customer experience.
Identify customer concerns and recommend improvements in service quality.
Track customer feedback, complaints, and satisfaction reports.
Support customer loyalty initiatives, campaigns, and relationship-building activities.
Ensure timely communication with customers and maintain skilled service standards.
Qualifications and Skills
Any degree is preferred.
Experience in CRM, customer service, or the automobile industry is an advantage.
Excellent communication and interpersonal skills.
Positive telephone etiquette and customer-handling abilities.
Basic computer knowledge, including MS Excel and CRM software.
Strong problem-solving, coordination, and follow-up skills.
Pay: ₹25,000.00 - ₹30,000.00 per month
Advantages
Health insurance
Leave encashment
Paid sick time
Provident Fund