Must-Have
3 years of experience in customer support, client servicing, or technical helpdesk roles preferably in gaming, telecom, OTT, or digital platform domains.
Excellent verbal and written communication skills in English.
Robust customer empathy and a service-oriented mindset.
Robust ability to analyze, troubleshoot, and resolve user issues effectively.
Experience working with CRM or ticketing tools such as Intercom, Helpshift, Zoho or Jira.
Robust organizational skills and ability to handle multiple priorities under pressure.

Good-to-Have
Exposure to gaming platforms, subscription services, or digital content ecosystems.
Understanding of B2B client management and service-level agreements (SLAs).
Working knowledge of data entry, Excel, or reporting tools for performance tracking.
Familiarity with API or platform configuration support (basic technical understanding).
Multilingual proficiency (e.g., Hindi, regional Indian languages, or international languages).

Soft Skills
Excellent interpersonal and problem-solving skills.
Ability to maintain composure under pressure and handle escalations calmly.

📌 Customer Support Executive Bengaluru (India)
🏢 Talent Corner HR Services
📍 India