You are a customer service qualified specializing in Annuity and Life Products with effective oral, written, and interpersonal communication skills. You have a desire to grow personally and professionally with an aptitude for advancement. You enjoy working effectively with your teammates and enjoy developing relationships with clients and customers by becoming a dedicated resource.
WHAT YOU'LL DO:
You will be responsible for providing customers and sales representatives with high quality, individualized phone support, processing requests for information, and conducting research and analysis to ensure successful outcomes when complexities arise.
Representatives must deliver accurate and prompt resolution of any issues that arise, and relay necessary information to the customers, sales representatives, or client by both verbal and written communication.
Answers incoming/inbound calls and completes outgoing calls as needed
Calls include answering customer questions and providing comprehensive customer support
Accurately and timely completion of service requests related to contract level transactions and providing confirmation of contract level information
Researches and analyzes issues to ensure successful outcomes and or resolution
Develops relationships with clients and customers by becoming a dedicated resource
Ensures high quality and consistency to customers by processing and servicing
Develops broad understanding of products, services, policies, procedures, regulations, and laws for effective service delivery
Contract level service requests include initial contract applications, billings, purchases, transfers, redemptions, claims, and other financial and non-financial transactions and elections available
WHAT YOU'LL NEED:
A Bachelor's degree and prior financial services experience preferred
2 to 5 years experience of providing customer service and transaction processing support
Minimum 2 years of US/International Voice call center experience
Work history which demonstrates personal growth and aptitude for advancement
Robust PC and keyboarding skills and the ability to use Microsoft Office products and auxiliary equipment and software
Requires solid organizational skills and attention to detail
Excellent communication skills both oral and written
Candidates must be able to work required overtime
📌 Customer Service Associate Us Voice Process Gurugram
🏢 Zinnia Digital Service
📍 Gurugram
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