Daily Operations: Manage day-to-day activities across all hotel departments to ensure seamless service delivery.
Team Leadership: Supervise, train, schedule, and evaluate department heads and staff, fostering a solid service culture.
Guest Relations: Monitor guest satisfaction scores (GSTS), handle escalated service recovery, and maintain brand standards.
Financial & Cost Control: Monitor daily budgets, control labor and operational expenses, track accounts receivable/payable, and inspect stock/inventory levels.
SOP Implementation: Ensure consistent rollout and adherence to Standard Operating Procedures (SOPs) and routine safety/sanitation compliance.
Meetings & Reporting: Lead regular huddles/meetings with Head of Departments (HODs) and report operational metrics to upper management.
Pay: ₹35,000.00 - ₹45,000.00 per month
Perks
Cell phone reimbursement
Food provided
Work Location: In person
📌 Hotel Operations Manager Guruvayur
🏢 Sreevalsam Hotels
📍 Guruvayur
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