Guest Services and Communication
Provide comprehensive information about hotel amenities, local attractions, events, and transport options.
Fulfill special requests such as dining reservations, spa bookings, or local travel arrangements.
Prepare welcome folders, amenity gifts, and personalized notes for repeat or high-profile guests.
Complaint Resolution and Service Recovery
Listen actively to guest complaints, handle grievances promptly, and coordinate immediate service recovery.
Escalate complex or unresolved issues to the Guest Relations Manager or Front Office Manager when necessary.
Cross-Departmental Coordination
Liaise with housekeeping to track room readiness, cleaning status, and special setup requests.
Coordinate with Food & Beverage (F&B;)
and the concierge for special dining or executive lounge requirements.
Feedback and Record Keeping
Collect ongoing guest feedback and conduct courtesy calls or departure interviews to gauge satisfaction.
Log daily interactions, guest preferences, likes, dislikes, and incident reports into the hotel's property management system.
Promote hotel loyalty programs and encourage positive online reviews.
Pay: ₹15,000.00 - ₹20,000.00 per month
Perks
Food provided
Application Question(s)
Your Current Salary
Your Salary Expectation
Notice Period