Welcome and greet customers, channel partners, and visitors at the site office in a skilled and courteous manner.
Attend to walk-in customers and understand their property requirements.
Coordinate with the sales team to ensure smooth customer visits and site tours.
Manage visitor registrations, maintain walk-in records, and update customer details in the CRM system.
Handle incoming calls, customer inquiries, and basic project-related queries.
Provide customers with preliminary information about the project, amenities, configurations, and available facilities.
Coordinate site visits, customer meetings, and appointments with the sales team.
Ensure the reception area and sample flat/site office are well-maintained and presentable.
Follow up with visitors and coordinate with the sales team for further communication.
Maintain daily visitor reports and share walk-in and site-visit updates with the reporting manager.
Assist the sales team with customer events, project launches, and promotional activities at the site.
Ensure a positive customer experience and maintain qualified relationships with prospective buyers.