Key ResponsibilitiesPatient and Attendant Relations
Welcome patients and attendants and provide courteous assistance.
Guide patients to OPD, IPD, billing, laboratory, pharmacy, radiology and other departments.
Explain hospital procedures and direct patients to the appropriate counters.
Assist elderly patients, persons with disabilities and patients requiring additional support.
Maintain skilled behaviour and patient confidentiality.

Patient Queries and Grievance Handling
Receive and address patient and attendant queries courteously.
Record complaints, feedback and suggestions in the prescribed register or system.
Coordinate with the concerned HOD or department in-charge for complaint resolution.
Escalate responsible complaints to the reporting authority without delay.
Follow up on unresolved complaints and document closure.

Department Coordination
Coordinate with OPD, nursing, billing, insurance, pharmacy, laboratory and other departments.
Assist in resolving delays and communication gaps.
Support patient admission, transfer and discharge coordination wherever required.




Keep patients and attendants informed about service processes without disclosing confidential information.

Patient Satisfaction and Feedback
Collect patient feedback as per hospital policy.
Conduct patient satisfaction calls or bedside visits, as assigned.
Identify recurring patient concerns and report them to the reporting authority.
Support patient experience improvement initiatives.

Hospital Standards and Compliance
Follow hospital policies, infection prevention practices and patient safety protocols.
Maintain patient confidentiality and skilled ethics.
Support NABH-related patient rights, patient feedback and grievance documentation, as assigned.
Maintain appropriate grooming, punctuality and courteous conduct.

Records and Documentation
Patient complaint and grievance register
Patient feedback forms and satisfaction reports
Complaint follow-up and closure records
Daily patient interaction report
Escalation records and departmental coordination reports

Pay: ₹12,000.00 - ₹20,000.00 per month

Benefits
Paid time off
Provident Fund

Work Location: In person

📌 Guest Relation Officer Tiruppur
🏢 Sree Saran Medical Center
📍 Tiruppur