Pleasant personality, skilled grooming, and a positive attitude.
Solid problem-solving and conflict-resolution abilities.
Ability to multitask and work effectively in a fast-paced hospitality environment.
Good organizational skills and attention to detail.
Basic computer knowledge and familiarity with reservation systems are an advantage.
Flexibility to work in shifts, weekends, and public holidays.
Key Performance Indicators (KPIs)
Guest satisfaction and feedback ratings.
Guest complaint resolution time.
Repeat guest visits and customer retention.
Accuracy in reservation and seating management.
Quality of guest interaction and service standards.
Adherence to grooming and hospitality protocols.