Job Title: Customer Service Executive – International Voice Process

Department: Customer Support / BPO

Job Type: Full-Time

Experience: Freshers and Experienced Candidates

Work Mode: Work From Office

Shift: Rotational Shifts / Night Shifts

Job Summary

We are looking for candidates with good communication skills to join our International Voice Process team. The candidate will handle calls from international customers, resolve their queries, provide accurate information, and ensure a positive customer experience.

Roles and Responsibilities
Handle inbound and/or outbound calls from international customers.
Resolve customer queries related to products, services, billing, or accounts.
Provide accurate information and effective solutions to customer concerns.
Maintain professional communication and customer satisfaction.
Follow company policies, quality standards, and process guidelines.
Document customer interactions and update details in the system.
Escalate complex issues to the appropriate team when required.

Eligibility Criteria
Qualification:



HSC / Graduate (as per company requirements).
Experience: Freshers and experienced candidates can apply.
Communication: Good English communication skills are mandatory.
Comfortable working in rotational and night shifts.
Willing to work from the office.
Basic computer knowledge and typing skills are required.

Skills Required
Excellent verbal communication in English.
Active listening and problem-solving skills.
Customer-handling and interpersonal skills.
Patience and a positive attitude.
Basic computer and MS Office knowledge.

Benefits
Salary as per company standards and experience.
Training and career development opportunities.
Qualified work setting.
Opportunities for growth opportunities in the BPO industry.

Pay: ₹20,000.00 - ₹50,000.00 per month

Advantages
Cell phone reimbursement
Commuter assistance
Food provided
Health insurance
Life insurance
Provident Fund

Work Location: In person

📌 International Voice Process Pune
🏢 INTERNATIONAL BPO
📍 Pune