Job highlights
Strong English verbal skills with ability to handle complex customer conversations
Handle inbound and outbound calls, coordinate with operations, and meet KPIs
Flexible to work rotational and night shifts, 100% work from office

Job Summary
Handle Inbound and Outbound calls
Coordinating with Operations and other support functions for any help related on calls
Follow the guidelines set out for calls handling
All the KPI/KRAs assigned to be met

Skills required:
Having solid English verbal language skills that enable the Associate to conduct, understand and handle free-flowing and difficult conversations on Calls, whilst comprehending and responding to the needs of each customer.
Ability to actively listen and question with purpose and in explicit, concise, and understandable English to enable the Associate to understand the issues that the Customers need resolving.
Ability to provide transparent explanations so that the Customer understands the information the Associate wishes to convey.
Flexible to work in rotational and night shift.
100% WORK FROM OFFICE

📌 International Voice Process Bengaluru
🏢 Tanisha Systems
📍 Bengaluru