Choosing Capgemini means joining a team that ensures seamless connectivity, operational excellence, and superior customer experience through proactive network monitoring and incident management. Be part of a team-oriented setting where you can build your expertise in Telecom and ISP operations while supporting critical network and service platforms.
Key Responsibilities
Manage end-to-end service assurance activities.
Govern Major Incident Management processes.
Track SLA, MTTR, and operational KPIs.
Drive RCA reviews and continuous improvement programs.
Lead customer and executive communications during outages.
Ensure operational compliance and reporting.
Manage multi-functional NOC and support teams.
Mandatory Technical Skills
Service Assurance Operations.
Major Incident Management.
KPI/SLA Management.
Leadership and Stakeholder Management.
What you'll love about working here - Grade Specific
Focus on Industrial Operations Engineering. Establishes trust and credibilty with customer accounts. Shows explicit dedication and commitment to business objectives. Operates with no supervision in complex environments. Sets and manages realistic and deliverable expectations. Considers the bigger picture when making decisions. Motivates the team by generating a positive and enthusiastic atmosphere.
📌 Manager Service Assurance Gurugram (India)
🏢 Capgemini
📍 India
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