Roles & Responsibilities
Handle inbound and outbound calls from international customers and provide effective customer support.
Understand customer queries, requirements, and concerns and provide appropriate solutions.
Maintain excellent communication and build positive relationships with international customers.
Resolve customer issues related to products, services, billing, and account-related queries.
Provide accurate information about products, plans, services, and promotions.
Identify customer needs and support upselling, cross-selling, upgrades, and current service activations.
Maintain call quality, productivity, and customer satisfaction as per company standards.
Document customer interactions and update details accurately in CRM/ticketing systems.
Follow company policies, quality guidelines, and data security procedures.
Achieve assigned individual and team targets/KPIs while maintaining service quality.

📌 Hiring For International Customer Support Chennai
🏢 Launchio Consulting
📍 Chennai