We are looking for enthusiastic and customer-focused Customer Support Executives to join our Chat, Voice, and Blended processes. The candidate will be responsible for handling customer queries, resolving issues, providing accurate information, and ensuring a positive customer experience.
Key Responsibilities
Handle customer queries through voice calls, chat, or both depending on the assigned process.
Understand customer concerns and provide appropriate solutions.
Maintain a skilled and courteous approach while interacting with customers.
Resolve customer issues within defined timelines and process guidelines.
Accurately document customer interactions and update relevant systems.
Follow company policies, SOPs, quality standards, and compliance requirements.
Achieve defined productivity, quality, CSAT, and performance targets.
Escalate complex or unresolved issues to the appropriate team.
Maintain confidentiality of customer and company information.
Demonstrate positive communication and active listening skills.
Pay: ₹300,000.00 - ₹750,000.00 per year
Perks
Health insurance
Provident Fund
Work Location: In person
📌 Hiring For Voice/chat/email Pune (India)
🏢 Jupitize Consulting
📍 India
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